Utility Billing Office- Department Description

We welcome new residents to Granbury. The Utility Billing Office is responsible for the accurate meter reading and billing of over 9,000 water and electric meters within our service area. The billing team handles new service applications, incoming calls, emails, payment processing, and billing for all customers. We are always fostering growth and innovation to improve customer service while being good stewards of our citizen's funds and resources. 

Mission

Provide accurate and timely billing for the Granbury utility customers through proactive customer service.

VISION

Take steps toward advanced metering, giving customers more confidence and control over their personal usage.